// Docs
When something
is not working.
The issues that actually come up, in order of how often. Most are fixed in under a minute without emailing anyone.
// Fast fixes
Start here.
These three account for most of what people email us about.
// 01
Schema not on storefront
The theme app embed is off. It ships off by default and must be enabled once per theme. Fix it →
// 02
Bulk job failed instantly
No brand voice is saved. Set it in Settings, then re-run. Jobs are blocked without one on purpose. Set it up →
// 03
Generate is greyed out
Monthly allowance used. It resets next billing month, or upgrade to continue now. Plan limits →
// Everything else
Specific problems.
Published content is not appearing on my product page
Check your Shopify admin first, not the app. Open the product and look at the Description field and the Search engine listing section. If they are updated there, the app has done its job — the issue is theme caching or a theme that does not render the description field where you are looking. If those fields are empty, email us with the product URL.
Generated content sounds generic
This is a brief problem, not a model problem. Fill in target audience and key differentiators properly — specific inputs produce specific copy — and paste some of your own writing into sample content. Brand voice guide →
Meta title or description is too long
The editor shows a live character counter and turns red past the limit — 60 characters for titles, 155 for descriptions. Trim it before publishing. Search engines truncate beyond those lengths, so it is worth fixing rather than ignoring.
I want my original content back
Every generation is version-snapshotted. Open the product, go to the History tab, and restore any previous version. Each content section also offers “Show original content” with a revert option.
A job is stuck or looks frozen
The Jobs page auto-refreshes and slows its polling when nothing is changing, so a static screen does not always mean a stuck job. Check the elapsed time and completed count. If it genuinely is not moving, cancel it and use Resume — it picks up from the product it reached rather than starting over.
Alt text did not apply to all my images
Alt text is generated per image and applied to your product media. If some images failed, the app tells you how many succeeded rather than reporting blanket success. Re-run to retry the failures.
I uninstalled and reinstalled — where is my content?
Uninstalling permanently deletes your store’s data from our systems, including drafts and version history. Content you had already published is in Shopify’s own product fields and is unaffected. Unpublished drafts cannot be recovered after uninstall.
Something else
Email [email protected] with your
.myshopify.com domain, the product or page involved, and a screenshot if you have one. We reply within one business day (AEST).Need a hand?
Email [email protected] with your .myshopify.com domain. A human replies within one business day (AEST).