// Help centre
We're here
to help.
Real support from the people who built the app. Email us and we'll get back to you — usually the same day.
Email support
Reach a human at [email protected]. Include your .myshopify.com domain and a screenshot if you can — it helps us resolve things faster.
Within 24 hours
We reply within one business day (AEST — Sydney time). Most tickets are answered the same day. We do not currently offer phone support for the app.
Active & maintained
The app ships updates regularly. See the changelog for what's new, and this page for how to get unblocked fast.
// Before you contact us
Two quick checks
that fix most issues.
If content isn't appearing or generations aren't running, these two things resolve the large majority of tickets. Worth 30 seconds before you email.
Is the theme app embed enabled?
For published schema (like FAQ JSON-LD) and llms.txt to appear on your storefront, the app's theme embed must be turned on in your theme editor under App embeds. If it's off, generated schema won't render on the live site.
Have you hit your plan limit?
If "Generate" is disabled or greying out, check your remaining generations for the month against your plan. Limits reset each billing cycle. You can upgrade any time from inside the app to keep going.
// Resources
Docs & guides.
Everything you need to get the most out of the app, and to understand the GEO methodology behind it.
Guides & docs
How GEO works, how to get your products into ChatGPT, FAQ schema, llms.txt — the same methods the app applies.
Changelog
Every release, in reverse-chronological order. See what shipped and when.
GEO Checklist
A free 15-point checklist to see how AI-ready your store is right now — no install needed.
// Still stuck?
Email a human.
No bots, no ticket-number maze. Tell us what's happening and we'll sort it.
[email protected] →