Shopify: Some POS transactions are not completing on iOS devices Actions
Shopify's status page listed this on 25 June 2025. Lasted 3.1 h, filed against Point of Sale. This is their record, not a measurement of ours.
What happened
Started
Resolved
Lasted3.1 h
What failedPoint of Sale
Their impactMajor
Regions: their page does not say which. Ours checks from three cities, and the screen we saw is on our own incident pages, where there is one.
What Shopify said
On their page: Some POS transactions are not completing on iOS devices Actions
Shopify's status page: “The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.”Investigating
Shopify's status page: “We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.”Investigating
Shopify's status page: “A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.”Monitoring
Shopify's status page: “Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.”Resolved
What our own check saw
Nothing of ours failed that day, which is worth knowing: their incident did not reach the parts we check, or we were not checking Shopify yet.
Was your store affected?
If you sell through Shopify, this is a window worth checking. Bilby walks your store now, tries to buy something, and shows you the screen where it stopped. Free.
Check my store free
