Shopify: PayPal not processing payments
Shopify's status page listed this on 26 Jan 2020. Lasted 25 min, filed against Checkout and Point of Sale. This is their record, not a measurement of ours.
What happened
Started
Resolved
Lasted25 min
What failedCheckout and Point of Sale
Their impactMajor
Regions: their page does not say which. Ours checks from three cities, and the screen we saw is on our own incident pages, where there is one.
What Shopify said
On their page: PayPal not processing payments
Shopify's status page: “We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep you updated.”Monitoring
Shopify's status page: “This incident has been resolved.”Resolved
What our own check saw
Nothing of ours failed that day, which is worth knowing: their incident did not reach the parts we check, or we were not checking Shopify yet.
Was your store affected?
If you sell through Shopify, this is a window worth checking. Bilby walks your store now, tries to buy something, and shows you the screen where it stopped. Free.
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