Shopify: Checkout completion delayed for some stores
Shopify's status page listed this on 26 Jan 2020. Lasted 11 min, filed against Admin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support and Point of Sale. This is their record, not a measurement of ours.
What happened
Started
Resolved
Lasted11 min
What failedAdmin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support and Point of Sale
Their impactMajor
Regions: their page does not say which. Ours checks from three cities, and the screen we saw is on our own incident pages, where there is one.
What Shopify said
On their page: Checkout completion delayed for some stores
Shopify's status page: “We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.”Investigating
Shopify's status page: “A fix has been implemented and we are monitoring the results.”Monitoring
Shopify's status page: “This incident has been resolved.”Resolved
What our own check saw
Nothing of ours failed that day, which is worth knowing: their incident did not reach the parts we check, or we were not checking Shopify yet.
Was your store affected?
If you sell through Shopify, this is a window worth checking. Bilby walks your store now, tries to buy something, and shows you the screen where it stopped. Free.
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