Shop Pay: We are investigating an issue preventing web traffic to our servers
Shopify's status page listed this on 21 June 2022. Lasted 1.2 h, filed against Admin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support and Point of Sale. This is their record, not a measurement of ours.
What happened
Started
Resolved
Lasted1.2 h
What failedAdmin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support and Point of Sale
Their impactMajor
Regions: their page does not say which. Ours checks from three cities, and the screen we saw is on our own incident pages, where there is one.
What Shop Pay said
On their page: We are investigating an issue preventing web traffic to our servers
Shopify's status page: “We are looking into this and will keep you posted with updates here as soon as we have identified the issue.”Investigating
Shopify's status page: “A fix has been put in place and we are monitoring for any further issues.”Monitoring
Shopify's status page: “All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.”Resolved
What our own check saw
Nothing of ours failed that day, which is worth knowing: their incident did not reach the parts we check, or we were not checking Shop Pay yet.
Was your store affected?
If you sell through Shop Pay, this is a window worth checking. Bilby walks your store now, tries to buy something, and shows you the screen where it stopped. Free.
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