Bilbyby Navaal
Visited 1,587 real stores · last visit a few hours agoBilby watches your store
every night.
An AI customer visits your store in a real browser, home to checkout, and emails you a screenshot when something breaks.
Free first visit, no sign-upStops at payment — nothing is orderedSee plans
Bilbyby NavaalP1 · Critical · Watch
Add to cart silently fails
I walked Fernwick & Co. at 02:14 and pressed Add to cart. The cart badge stayed at (0) — a customer can't buy.
Bilby · made by Navaal · Sydney · one-click unsubscribe
This is the visit. Nothing staged.
A real store, scanned on 17 September: the address typed, the store opened in a real browser from Sydney, the collection and checkout pages photographed, the report scoring it 60 out of 100, and what the two findings might be costing.
Read what happens instead
Bilby — the explainer (46 s, no audio, captions burned in).
Recorded 17 September 2026 from the real theatre at https://navaal.ai/bilby/scan?film=1 (1440x900 at 2x),
walking www.genfulsciences.com — a store the owner helped build and whose owner agreed to this being
published. Scan 97qTE8Gaym0A, walked 17 Sept 2026 13:35 AEST from Sydney, desktop and mobile.
Nothing is staged: every frame is Bilby's own screen during that walk.
CAPTION 1: I pointed Bilby at a store I helped build. It scored 60 out of 100.
CAPTION 2: It walks the store like a customer and films what it finds.
CAPTION 3: Then it says what each fault costs, in plain words.
CAPTION 4: Every night it walks again and emails you what changed. From US$24/mo.
END CARD: Bilby — by Navaal · navaal.ai/bilby
ON SCREEN, in order:
· the store address typed into Bilby's stage — "free scan · about two minutes · no signup ·
nothing is bought, nothing is changed"
· Bilby opening the store's homepage in a real browser from Sydney: the step tabs (home, collection,
product, add to cart, cart, checkout, search, forms), the clock, and the deterministic checks strip —
"network log · pixels · vitals · certificate · sitemap · forms — nothing here is guessed"
· the store's collection page, as Bilby photographed it
· checkout reached: the shipping form and the payment step Bilby stops at — it never places an order
· the walk handing off, the frame flying into the report
· the report header: 60 out of 100, "nothing is stopping sales, but 2 things should be fixed this week",
3 pages walked, 2 issues found, 26 facts checked, below the 91/100 average across 428 walks
· the two findings in plain English — the TikTok Pixel that didn't record the start of checkout, and site
search returning nothing for a product the store sells, with the Page Not Found page Bilby photographed
· the costing sheet: $450-$1,300 a month at a guessed $10,000/month in sales, the slider that moves it,
and each finding's own range. "Ranges, not promises."
NOTE ON FRAMING: the collection, checkout and costing beats are 1:1 crops of the 2x source (letterboxed,
never upscaled). The crops keep the store's own promotional bar and its product prices out of held frames —
a price on screen dates the film. Nothing else is altered, added or re-ordered.It visits. It judges. It tells you.
It visits
Opens your store in a real browser and shops it like a first-time customer.
It judges
Judges every frame the way a customer would: dead buttons, errors, slow pages.
It tells you
Finding, impact and screenshot, in your inbox before breakfast.
It doesn’t just load your pages. It shops.
Four checks every night on every plan. Three more on Pro.
Does buying still work?
Home, product, cart, checkout — pressed like a shopper, on desktop and a phone.
Is it leaking money?
Discount codes, shipping quotes, and totals that don’t add up.
Is it slow on a phone?
Real-device paint time, tracked night after night.
Did something change?
A theme update, a plugin, a deleted page. You hear first.
Did a rival undercut you?
Prices, promos and new products from the stores you name.
Where do you rank?
Your keywords, checked weekly, every move explained in plain words.
Does ChatGPT recommend you?
What the AI answer engines say when a shopper asks for what you sell.
Quiet when it should be. Loud when it must be.
No dashboard to check. A clean night is silent. An alert goes once, escalates once, and says “resolved” once.
Start free. Keep it running from US$29/mo.
Flat prices, annual by default, the guarantees printed next to the buttons.
tax added at checkout where it applies
Bilby
US$24/mo
billed US$290/year — two months free
One store, visited every night.
Choose this ifYou run one store and want to know the night it breaks.
- 1 store · desktop + mobile
- Watch · Money · Speed · Change every night
- Alerts by email with the screenshot
- Monday brief written from the week's data
- Rivals: one real fact · Answer: the free line
Bilby Pro
US$66/mo
billed US$790/year — two months free
Rivals, search and AI visibility, on 3 stores.
Choose this ifUp to three stores, or one store where rivals, search and AI answers matter.
- 3 stores
- Everything in Bilby
- Rivals: 3 competitor stores visited nightly
- Search: weekly SEO crawl + 10 keywords
- Answer: monthly ChatGPT / Perplexity / Claude questions
- Alerts by email
Agency
US$166/mo
billed US$1,990/year — two months free
Every client store on one flat plan.
Choose this ifYou look after other people's stores — 25 stores on one plan, with your name on the reports.
- 25 stores · 10 rivals
- Everything in Bilby Pro
- Team seats for every account manager
- 2,400 Navaal credits a year (200/mo)
Founding members: 40% off your first year — first 50 stores on Bilby or Bilby Pro, 50 places left. Applied at checkout; the plan page shows the discounted price and the date it ends.
Every plan starts with 7 free nights, card up front, nothing charged today. The day before the first charge you get that week's findings and the plain sentence “we charge tomorrow” — cancel in one click from any email and nothing is charged. One broken hour on a launch night costs more than a year of Bilby.
Free — no card, no account
One free scan now, then a free checkup every month.
The free scan is the whole report — every finding, annotated screenshots, nothing locked. Opt in and Bilby re-visits your store monthly and emails you this. Unsubscribe anytime.
Run the free scan →BILBY · MONTHLY CHECKUP
Your monthly visit of : 96/100.
Everything held — pages loaded, the buying path worked, nothing looked broken.
See the full report| Check | Free scan | Bilby | Bilby Pro | Agency |
|---|---|---|---|---|
| Watch · Money · Speed | one night | nightly | nightly | nightly |
| Change (night-to-night diff) | — | nightly | nightly | nightly |
| Rivals (3 competitor stores) | one teaser fact | one teaser fact | nightly | nightly · 10 |
| Search (SEO crawl, 10 keywords) | — | — | weekly | weekly |
| Answer (AI-visibility questions) | one line | one line | monthly | monthly |
| Stores | 1 | 1 | 3 | 25 |
| Alerts | — | |||
| Free monthly checkup by email | ✓ | — | — | — |
| Card | no | 7 free nights, card up front | same | same |
Clean uninstall, always
Cancel and everything stops — plus a full export of your scan history and findings, yours to keep.
Flat, transparent pricing
The price on this page is the price. No usage meters, no surprise line items, no "contact us".
Every change shown with evidence
Every alert carries the screenshot and the exact thing Bilby saw. No vague "issues detected".
Humans answer support
Email support and a person replies — not a bot loop.
Straight answers.
What is Bilby?
Bilby is an AI mystery shopper. It visits your store in a real Chromium browser and follows the path a customer takes — landing page, product page, add to cart, checkout — then reports anything broken, slow or confusing, each with a screenshot. The free scan is one visit; a paid plan runs it every night.
How is Bilby different from an uptime monitor?
Uptime monitors ping your homepage and tell you the server answered. Bilby actually shops: it renders JavaScript, clicks the buttons, and reaches checkout the way a customer does. A store can be 100% 'up' while its add-to-cart button is dead after a theme update — Bilby catches that; a pinger never will.
Does Bilby work on Shopify?
Yes. Bilby works on any storefront, and Shopify is its home turf. The free scan needs no app install and no permissions — just your store URL. Paid nightly monitoring runs after you verify you own the site.
Will Bilby slow down or affect my store?
No. Bilby never places an order: the free scan adds a product to the cart, opens the first checkout page and stops at the payment step, and the only form it touches is the newsletter box, with an invalid address. It obeys robots.txt, respects hard rate caps per site, and identifies itself with the User-Agent BilbyBot so you can allowlist or block it at any time.
What does the free scan include?
One full visit of your store with a health score and the worst issues Bilby finds, each with a screenshot and a plain-English explanation of the customer impact. No signup, no card. You get three free scans a day.
Can I stop Bilby from crawling my store?
Anytime. Add a disallow for BilbyBot to your robots.txt, or email support@navaal.ai and we'll block your domain at our end. The BilbyBot page has the exact rules and how to allowlist it if a firewall gets in the way.
The problems that cost you sales quietly.
- Add-to-cart that stopped working after a theme change
- Checkout that broke when an app updated
- Pages slow enough that customers leave
- Promo codes and banners that expired but still show
- Broken images, dead links and 404s in the buying path
- A mobile cart drawer that won’t open on real phones
How Bilby differs from the tools people ask about.
Written from each tool’s own listing, with the date we checked it. Where one of them is the better fit, the page says so.
Bilby vs Uptime – Automated Store TestsBilby vs Revenue ShieldBilby vs UptimeRobotBilby vs AppPulse App Uptime & HealthBilby vs TestingBot – Store MonitoringBilby vs ObservaBilby vs Visual SentinelAll comparisons →
See what Bilby finds on your store tonight.
How a visit worksPricingBilbyBot & opt-outIs Shopify down?How we checksupport@navaal.ai