Klaviyo: Elevated flow recipient skips
Klaviyo's status page listed this on 29 Oct 2026. Lasted 23.7 h, filed against Email Sending, Text Message Sending, WhatsApp Sending, Mobile Push Sending and Processing. This is their record, not a measurement of ours.
What happened
Started
Resolved
Lasted23.7 h
What failedEmail Sending, Text Message Sending, WhatsApp Sending, Mobile Push Sending and Processing
Their impactNotice
Regions: their page does not say which. Ours checks from three cities, and the screen we saw is on our own incident pages, where there is one.
What Klaviyo said
On their page: Elevated flow recipient skips
Klaviyo's status page: “Between 11:00 AM US/Eastern and 5:00 PM US/Eastern on October 28, 2026, some customers may have seen flows skip profiles with the skip reason "Incorrectly Triggered," shown in flow and profile activity. Flows are no longer skipping profiles for this reason, and we are reprocessing impacted profiles. No action is needed from customers, and we will confirm once reprocessing is complete. We continue to monitor closely.”Monitoring
Klaviyo's status page: “Flows are no longer skipping profiles with the skip reason "Incorrectly Triggered." As of 1:22 PM US/Eastern on October 29, 2026, we have finished reprocessing the impacted profiles so that eligible messages were sent. We apologize for any disruption this may have caused. This incident has been resolved.”Resolved
What our own check saw
Nothing of ours failed that day, or we were not checking Klaviyo yet.
Was your store affected?
If you sell through Klaviyo, this is a window worth checking. Bilby walks your store now, tries to buy something, and shows you the screen where it stopped. Free.
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