Klaviyo: Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage
Klaviyo's status page listed this on 29 Nov 2025. Lasted 1.6 h, filed against Customer Agent, Helpdesk and Customer Hub. This is their record, not a measurement of ours.
What happened
Started
Resolved
Lasted1.6 h
What failedCustomer Agent, Helpdesk and Customer Hub
Their impactMajor
Regions: their page does not say which. Ours checks from three cities, and the screen we saw is on our own incident pages, where there is one.
What Klaviyo said
On their page: Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage
Klaviyo's status page: “Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.”Investigating
Klaviyo's status page: “Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.”Identified
Klaviyo's status page: “Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.”Monitoring
Klaviyo's status page: “This incident has been resolved.”Resolved
What our own check saw
Nothing of ours failed that day, which is worth knowing: their incident did not reach the parts we check, or we were not checking Klaviyo yet.
Was your store affected?
If you sell through Klaviyo, this is a window worth checking. Bilby walks your store now, tries to buy something, and shows you the screen where it stopped. Free.
Check my store free
