// Shopify Checkout Upgrade Audit · Sydney
Did the August 2026 Shopify upgrade break your tracking?
On August 26, Shopify removed legacy checkout scripts from every non-Plus store. Orders still process — but for many stores, Meta and Google quietly stopped seeing them. We audit your real numbers, order by order, and show you exactly what's missing.
48-hour report · Fixed price · No subscriptions, no lock-in
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// Missing data = wasted ad spend.
What happened: Shopify permanently removed checkout.liquid, Additional Scripts and legacy script tags from all non-Plus stores. Anything pasted into those boxes — Meta pixels, GA4 tags, Google Ads conversions, affiliate scripts, custom checkout messages — stopped running. There's no error message. The most common sign is a yellow warning banner in Settings → Checkout that most merchants never open.
// The audit
Five checks. Real numbers. No jargon.
We don't guess from a script scanner. We pull your actual orders and match them against what each ad platform confirms it received.
Check 01 — Reconciliation
Order-by-order conversion match
Your last 30 days of Shopify orders vs. purchase events received by Meta, GA4 and Google Ads. The output is a number nobody else can show you: exactly how many sales your ad platforms never saw.
Check 02 — Dead scripts
Orphaned legacy tracking
Every pixel, tag and script that was living in Additional Scripts or injected into checkout — identified, and mapped to what replaced it (or didn't) after the upgrade.
Check 03 — Lost customisations
What the auto-upgrade deleted
Custom checkout fields, conditional messages, trust badges, delivery instructions — the small things that quietly converted, removed without a record. We list what's gone.
Check 04 — Double counting
Inflated & duplicate events
Old pixel plus new pixel firing together inflates your reported ROAS and corrupts Meta's learning. We find duplication and tell you which source to keep.
Check 05 — Post-purchase pages
Thank-you & order status tracking
Surveys, affiliate confirmations and conversion tags on the pages that changed most in the upgrade. And if you take the fix: we re-run the full reconciliation afterwards, so you see the match rate rise — evidence, not promises.
// What you get
A report you can act on in one read.
Written for the store owner, not the developer. Every finding comes with what it's costing you and what fixes it.
- One-page findings report — what's broken, what it costs, what fixes it, in plain English.
- Your reconciliation numbers — the exact order-level gap per platform, exportable.
- 5-minute video walkthrough — we talk you through every finding on your own screen.
- Prioritised fix list — do-it-yourself instructions, or we do it for you (see below).
- 48-hour turnaround — from access granted to report in your inbox.
// Pricing
Fixed prices. No quotes, no retainers.
The Audit
$490 AUD + GST
One-off · report in 48 hours
- All five checks, full reconciliation
- One-page report + video walkthrough
- Prioritised fix list you can hand to any developer
- If nothing's broken, we say so in writing
Audit + Full Fix
$1,490 AUD + GST
One-off · fixed in 5 business days
- Everything in the audit
- Tracking rebuilt properly — Web Pixels, native integrations, server-side conversions
- Lost checkout customisations restored where the platform allows
- Re-run reconciliation after the fix — you see the before/after numbers
// If you start with the audit and upgrade within 14 days, the $490 is credited toward the fix.
// Built by a studio running a 30,000+ SKU Shopify store in Sydney · replies from hello@navaal.ai, not a ticket queue · Navaal · ABN 47 309 621 802
// Why us
We run stores. We felt this upgrade too.
Merchants first
Navaal grew out of operating real Shopify stores — including a B2B wholesale store with thousands of SKUs. We audit yours the way we audited our own.
Evidence, not opinions
Every finding in your report is backed by your own order data matched against platform-confirmed events. No "probably", no scare tactics.
Sydney studio
A digital product studio building Shopify apps and AI software — in your timezone, on your platform, answering our own email.
// Questions
Straight answers.
How do I know if my store was affected?
If you're not on Shopify Plus and anyone ever pasted tracking code into Additional Scripts — or you used apps that injected scripts into checkout — the August 26 upgrade removed them. Open Settings → Checkout: a yellow warning banner about deprecated scripts is the clearest sign. But plenty of stores show no banner and still lost data, which is why we reconcile actual orders instead of guessing.
What access do you need?
Standard Shopify collaborator access (you approve the exact permissions), plus viewer access to your GA4 property and Meta Events Manager. No passwords, ever. Revoke everything the moment we're done.
What if the audit finds nothing wrong?
Then you get written confirmation that your tracking survived the upgrade — with the reconciliation numbers to prove it. That's evidence most stores can't produce, and we won't invent problems to sell a fix.
Can't my existing tracking app tell me this?
Tracking apps report on themselves — their dashboards grade their own homework. We're independent: we compare your Shopify order ledger against what each platform confirms it received. Different question, different answer.
My store isn't Australian — can you still help?
Yes. The upgrade hit every non-Plus store worldwide, and the audit works the same anywhere. We're Sydney-based, but reconciliation doesn't care about timezones.
// Book your audit
Every week unmeasured is ad spend optimising on missing data.
Email us with your store URL. We'll confirm scope and start within one business day.
Book the audit — $490 →$490 audit · $1,490 audit + fix · Fixed price, no surprises
Not sure if your store is okay right now? Bilby visits it like a customer and shows you.