Tidio is up but my store isn't. What now?

Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.

Is Tidio down?

No. Tidio is working.

We load Tidio's chat script and its API host. Checked from Sydney, Virginia and Frankfurt 2 minutes ago.

Sydney · 2 min — WorkingVirginia · 2 min — WorkingFrankfurt · 2 min — Working

Last 24 hours · no failures

Tidio is up but my store isn't Email me if Tidio breaks

What Tidio says

“All Systems Operational” on Tidio's status page, read 7 days ago. Their page That is their word. Ours is above, from trying the real thing.

Last 90 days

working 100% of the time since 19 Oct 2026 (10 days) (0 incidents)

No incident has been recorded yet.

Every incident we have measured

Is it just my store?

If Tidio is working and your store still can't check out, the fault is in your setup. Bilby will walk your store now and show you the screen. Free.

Check my store

How we check

Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Tidio's chat script and its API host. Not a ping. Not their status page.

Normally 1.3 s from Sydney, 452 ms from Virginia, 258 ms from Frankfurt — the slowest step we run, measured since 19 Oct 2026 (10 days).

How we check, in full — the method, the rule and our own four canaries

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Put this on your own status page

It redraws itself every minute and links back here. Free, no account, no tracking.

<a href="https://navaal.ai/status/tidio"><img src="https://navaal.ai/status/tidio/badge.svg" alt="Tidio status" height="22"></a>

Questions

Is Tidio down right now?: No. Tidio is working. We load Tidio's chat script and its API host. Checked from Sydney, Virginia and Frankfurt 2 minutes ago.
How do you know Tidio is down?: Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Tidio's chat script and its API host. Not a ping. Not their status page.
Tidio is up but my store isn't. What now?: Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.