Intercom is up but my store isn't. What now?

Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.

Is Intercom down?

No. Intercom is working.

We load Intercom's widget host and its API. Checked from Sydney, Virginia and Frankfurt 4 minutes ago.

Sydney · 5 min — WorkingVirginia · 4 min — WorkingFrankfurt · 5 min — Working

Last 24 hours · no failures

Intercom is up but my store isn't Email me if Intercom breaks

What Intercom says

We haven't found a machine-readable status page for Intercom. Ours is above, from trying the real thing.

Last 90 days

working 100% of the time since 19 Oct 2026 (10 days) (0 incidents)

No incident has been recorded yet.

Every incident we have measured

Is it just my store?

If Intercom is working and your store still can't check out, the fault is in your setup. Bilby will walk your store now and show you the screen. Free.

Check my store

How we check

Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Intercom's widget host and its API. Not a ping. Not their status page.

Normally 763 ms from Sydney, 429 ms from Frankfurt, 196 ms from Virginia — the slowest step we run, measured since 19 Oct 2026 (10 days).

How we check, in full — the method, the rule and our own four canaries

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Put this on your own status page

It redraws itself every minute and links back here. Free, no account, no tracking.

<a href="https://navaal.ai/status/intercom"><img src="https://navaal.ai/status/intercom/badge.svg" alt="Intercom status" height="22"></a>

Questions

Is Intercom down right now?: No. Intercom is working. We load Intercom's widget host and its API. Checked from Sydney, Virginia and Frankfurt 4 minutes ago.
How do you know Intercom is down?: Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Intercom's widget host and its API. Not a ping. Not their status page.
Intercom is up but my store isn't. What now?: Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.