Loox is up but my store isn't. What now?

Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.

Is Loox down?

No. Loox is working.

We load Loox's widget host and its admin. Checked from Sydney, Virginia and Frankfurt 1 minute ago.

Sydney · 2 min — WorkingVirginia · 1 min — WorkingFrankfurt · 2 min — Working

Last 24 hours · one slow spell

Loox is up but my store isn't Email me if Loox breaks

What Loox says

We haven't found a machine-readable status page for Loox. Ours is above, from trying the real thing.

Last 90 days

working 100% of the time since 19 Oct 2026 (10 days) (0 incidents)

No incident has been recorded yet.

Every incident we have measured

Is it just my store?

If Loox is working and your store still can't check out, the fault is in your setup. Bilby will walk your store now and show you the screen. Free.

Check my store

How we check

Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Loox's widget host and its admin. Not a ping. Not their status page.

Normally 487 ms from Sydney, 220 ms from Frankfurt, 149 ms from Virginia — the slowest step we run, measured since 19 Oct 2026 (10 days).

How we check, in full — the method, the rule and our own four canaries

Also live

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Put this on your own status page

It redraws itself every minute and links back here. Free, no account, no tracking.

<a href="https://navaal.ai/status/loox"><img src="https://navaal.ai/status/loox/badge.svg" alt="Loox status" height="22"></a>

Questions

Is Loox down right now?: No. Loox is working. We load Loox's widget host and its admin. Checked from Sydney, Virginia and Frankfurt 1 minute ago.
How do you know Loox is down?: Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Loox's widget host and its admin. Not a ping. Not their status page.
Loox is up but my store isn't. What now?: Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.