Lightspeed is up but my store isn't. What now?

Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.

Is Lightspeed down?

No. Lightspeed is working, but slow.

Slow from Sydney (5.7 s); normal from Virginia and Frankfurt. We load Lightspeed's merchant host and its eCom API. Checked just now.

Sydney · just now — Working but slowVirginia · just now — WorkingFrankfurt · just now — Working

Last 24 hours · one slow spell, 96 blocks

Lightspeed is up but my store isn't Email me if Lightspeed breaks

What Lightspeed says

“Partially Degraded Service” on Lightspeed's status page, read 7 days ago. Their page That is their word. Ours is above, from trying the real thing.

Last 90 days

working 99.5% of the time since 19 Oct 2026 (10 days) (1 incident)

26 Oct 2026, 00:05 AEDT · 55 min · api failed

Every incident we have measured

Is it just my store?

If Lightspeed is working and yours isn't, it's your theme, an app or your domain. Bilby will walk your store now and show you the screen. Free.

Check my store

How we check

Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Lightspeed's merchant host and its eCom API. Not a ping. Not their status page.

Normally 5.3 s from Sydney, 2.0 s from Frankfurt, 1.8 s from Virginia — the slowest step we run, measured since 19 Oct 2026 (10 days). That is slow in plain terms, and it is what this service normally does from there, so the answer above is about whether it is working rather than whether it is quick.

How we check, in full — the method, the rule and our own four canaries

Also live

Is Shopify down? · Is Ecwid down? · Is Square Online down?

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Put this on your own status page

It redraws itself every minute and links back here. Free, no account, no tracking.

<a href="https://navaal.ai/status/lightspeed"><img src="https://navaal.ai/status/lightspeed/badge.svg" alt="Lightspeed status" height="22"></a>

Questions

Is Lightspeed down right now?: No. Lightspeed is working, but slow. Slow from Sydney (5.7 s); normal from Virginia and Frankfurt. We load Lightspeed's merchant host and its eCom API. Checked just now.
How do you know Lightspeed is down?: Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Lightspeed's merchant host and its eCom API. Not a ping. Not their status page.
Lightspeed is up but my store isn't. What now?: Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.