Ecwid is up but my store isn't. What now?

Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.

Is Ecwid down?

No. Ecwid is working.

We load Ecwid's storefront script and its API host. Checked from Sydney, Virginia and Frankfurt just now.

Sydney · 5 min — WorkingVirginia · 5 min — WorkingFrankfurt · 5 min — Working

Last 24 hours · no failures

Ecwid is up but my store isn't Email me if Ecwid breaks

What Ecwid says

“All Systems Operational” on Ecwid's status page, read 7 days ago. Their page That is their word. Ours is above, from trying the real thing.

Last 90 days

working 100% of the time since 19 Oct 2026 (10 days) (0 incidents)

No incident has been recorded yet.

Every incident we have measured

Is it just my store?

If Ecwid is working and yours isn't, it's your theme, an app or your domain. Bilby will walk your store now and show you the screen. Free.

Check my store

How we check

Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Ecwid's storefront script and its API host. Not a ping. Not their status page.

Normally 2.8 s from Sydney, 758 ms from Virginia, 428 ms from Frankfurt — the slowest step we run, measured since 19 Oct 2026 (10 days).

Their login is slow or unreachable; the service itself is working.

How we check, in full — the method, the rule and our own four canaries

Also live

Is WooCommerce down? · Is PrestaShop down? · Is Square Online down?

Everything in Store platforms · All services

Put this on your own status page

It redraws itself every minute and links back here. Free, no account, no tracking.

<a href="https://navaal.ai/status/ecwid"><img src="https://navaal.ai/status/ecwid/badge.svg" alt="Ecwid status" height="22"></a>

Questions

Is Ecwid down right now?: No. Ecwid is working. We load Ecwid's storefront script and its API host. Checked from Sydney, Virginia and Frankfurt just now.
How do you know Ecwid is down?: Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Ecwid's storefront script and its API host. Not a ping. Not their status page.
Ecwid is up but my store isn't. What now?: Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.