Trustpilot is up but my store isn't. What now?

Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.

Is Trustpilot down?

No. Trustpilot is working.

We load Trustpilot's widget script and its API host. Checked from Sydney, Virginia and Frankfurt 1 minute ago.

Sydney · 2 min — WorkingVirginia · 1 min — WorkingFrankfurt · 2 min — Working

Last 24 hours · no failures

Trustpilot is up but my store isn't Email me if Trustpilot breaks

What Trustpilot says

“All Systems Operational” on Trustpilot's status page, read 7 days ago. Their page That is their word. Ours is above, from trying the real thing.

Last 90 days

working 100% of the time since 19 Oct 2026 (10 days) (0 incidents)

No incident has been recorded yet.

Every incident we have measured

Is it just my store?

If Trustpilot is working and your store still can't check out, the fault is in your setup. Bilby will walk your store now and show you the screen. Free.

Check my store

How we check

Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Trustpilot's widget script and its API host. Not a ping. Not their status page.

Normally 709 ms from Sydney, 201 ms from Virginia, 136 ms from Frankfurt — the slowest step we run, measured since 19 Oct 2026 (10 days).

How we check, in full — the method, the rule and our own four canaries

Also live

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Put this on your own status page

It redraws itself every minute and links back here. Free, no account, no tracking.

<a href="https://navaal.ai/status/trustpilot"><img src="https://navaal.ai/status/trustpilot/badge.svg" alt="Trustpilot status" height="22"></a>

Questions

Is Trustpilot down right now?: No. Trustpilot is working. We load Trustpilot's widget script and its API host. Checked from Sydney, Virginia and Frankfurt 1 minute ago.
How do you know Trustpilot is down?: Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Trustpilot's widget script and its API host. Not a ping. Not their status page.
Trustpilot is up but my store isn't. What now?: Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.