SendGrid is up but my store isn't. What now?

Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.

Is SendGrid down?

No. SendGrid is working.

We load SendGrid's API host and its app login. Checked from Sydney, Virginia and Frankfurt 5 minutes ago.

Sydney · 5 min — WorkingVirginia · 5 min — WorkingFrankfurt · 5 min — Working

Last 24 hours · one slow spell

SendGrid is up but my store isn't Email me if SendGrid breaks

What SendGrid says

“Partially Degraded Service” on SendGrid's status page, read 7 days ago. Their page That is their word. Ours is above, from trying the real thing.

Last 90 days

working 100% of the time since 19 Oct 2026 (10 days) (0 incidents)

No incident has been recorded yet.

Every incident we have measured

Is it just my store?

If SendGrid is working and your store still can't send, the fault is in your setup. Bilby will walk your store now and show you the screen. Free.

Check my store

How we check

Every 5 minutes, from Sydney, Virginia and Frankfurt, we load SendGrid's API host and its app login. Not a ping. Not their status page.

Normally 1.0 s from Sydney, 435 ms from Virginia, 423 ms from Frankfurt — the slowest step we run, measured since 19 Oct 2026 (10 days).

How we check, in full — the method, the rule and our own four canaries

Also live

Is Resend down? · Is Postmark down? · Is Brevo down?

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Put this on your own status page

It redraws itself every minute and links back here. Free, no account, no tracking.

<a href="https://navaal.ai/status/sendgrid"><img src="https://navaal.ai/status/sendgrid/badge.svg" alt="SendGrid status" height="22"></a>

Questions

Is SendGrid down right now?: No. SendGrid is working. We load SendGrid's API host and its app login. Checked from Sydney, Virginia and Frankfurt 5 minutes ago.
How do you know SendGrid is down?: Every 5 minutes, from Sydney, Virginia and Frankfurt, we load SendGrid's API host and its app login. Not a ping. Not their status page.
SendGrid is up but my store isn't. What now?: Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.