Facebook & Instagram Shops is up but my store isn't. What now?

Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.

Is Facebook & Instagram Shops down?

No. Facebook & Instagram Shops is working.

We load Meta's commerce API host and its commerce manager. Checked from Sydney, Virginia and Frankfurt 2 minutes ago.

Sydney · 2 min — WorkingVirginia · 2 min — WorkingFrankfurt · 2 min — Working

Last 24 hours · one slow spell

Facebook & Instagram Shops is up but my store isn't Email me if Facebook & Instagram Shops breaks

What Facebook & Instagram Shops says

We haven't found a machine-readable status page for Facebook & Instagram Shops. Ours is above, from trying the real thing.

Last 90 days

working 100% of the time since 19 Oct 2026 (10 days) (0 incidents)

No incident has been recorded yet.

Every incident we have measured

Is it just my store?

If Facebook & Instagram Shops is working and your store still can't check out, the fault is in your setup. Bilby will walk your store now and show you the screen. Free.

Check my store

How we check

Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Meta's commerce API host and its commerce manager. Not a ping. Not their status page.

Normally 1.1 s from Sydney, 307 ms from Frankfurt, 298 ms from Virginia — the slowest step we run, measured since 19 Oct 2026 (10 days).

How we check, in full — the method, the rule and our own four canaries

Also live

Is Shopify down? · Is Meta Ads down? · Is TikTok Shop down?

Everything in Ads & analytics · All services

Put this on your own status page

It redraws itself every minute and links back here. Free, no account, no tracking.

<a href="https://navaal.ai/status/meta-commerce"><img src="https://navaal.ai/status/meta-commerce/badge.svg" alt="Facebook & Instagram Shops status" height="22"></a>

Questions

Is Facebook & Instagram Shops down right now?: No. Facebook & Instagram Shops is working. We load Meta's commerce API host and its commerce manager. Checked from Sydney, Virginia and Frankfurt 2 minutes ago.
How do you know Facebook & Instagram Shops is down?: Every 5 minutes, from Sydney, Virginia and Frankfurt, we load Meta's commerce API host and its commerce manager. Not a ping. Not their status page.
Facebook & Instagram Shops is up but my store isn't. What now?: Then the fault is in your setup — your theme, an app or your domain. Bilby will walk your store, try to buy something, and show you the screen where it stopped. It's free.